When my unit was flooded by disgusting toilet overflow in one of my bathrooms you arrived within an hour of my call to you. That was around 8p in the evening and your 2 men got onto the matter immediately. I am aware of how the odour could have caused far more damage had it been left until the next day. Plus I would have had to make other sleeping arrangements until all was cleaned and smells removed. As it was, 3 hours later, I was able to retire for the night and sleep comfortably. Your men arrived back the next day and completed the job to my total satisfaction.